Refund Policy
Important conditions governing cancellation and refund eligibility.
Overview
Refund eligibility depends on payment confirmation, software delivery and completed services. Contact HostGate before purchase for clarification.
Before delivery
Duplicate or erroneous payments may be reviewed before delivery. Approved refunds, if any, are returned through an authorised method after payment confirmation.
After delivery
Once software, private onboarding work, data migration or downloadable commercial material has been delivered, refund eligibility may be restricted. Failed compatibility caused by an undisclosed or unsupported environment is assessed individually.
Non-refundable services
Completed migration, installation, training, customisation and priority support work may be non-refundable once performed. Nothing here limits rights that cannot lawfully be excluded.
Questions or clarification
Contact support@hgtmed.com before ordering if any condition is unclear.