Frequently asked questions about HGT Med.
Find practical answers about trials, installation, pricing, migration, support and data protection.
Experience HGT Med →01Can I try HGT Med before purchasing?+
Yes. You can start with a 30-day product trial and request a guided demonstration before choosing an annual plan.
02Does HGT Med work without continuous internet?+
Core billing, inventory, accounts and reporting are local-first. Internet is used only for selected connected services and selected connected services.
03Are essential retail features included in every plan?+
Yes. Every public plan includes the complete HGT Med Retail feature set. Plans differ by users, onboarding and support.
04Can you migrate data from my current pharmacy software?+
Migration depends on the source format and data quality. Our team first assesses medicines, stock, parties, balances and transaction history.
05How long does installation and onboarding take?+
Timing depends on computer readiness, users, configuration and migration requirements. A clean new installation is normally faster than a complex migration.
06What support channels are available?+
You can reach HGT Med through email, telephone and WhatsApp for plan guidance, installation and product support.
07Can additional users be added later?+
Yes. Eligible plans can be expanded with additional users, subject to the current commercial terms.
08Does HGT Med support GST invoices and pharmacy records?+
HGT Med includes GST-ready billing, HSN summaries and connected retail records, including controlled-medicine workflows described on the Features page.
09Where is pharmacy data stored?+
HGT Med is designed around local-first Windows operation, keeping primary business records on the pharmacy computer.
Let’s talk about your pharmacy.
Share your workflow, current software and goals with the HGT Med team.
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